Our website uses the gold standard in online payment processing protocols. This ensures safe transactions where the information you input cannot be misused. We save your credit card details, phone number, email address, shipping address, and all other order-related information in an encrypted format. A firewall-based security system also protects your valuable information at all times. We Never share or sell any information about our customers.
You may follow the progress of your order in your customer portal. There you will find the current status of your order as well as the tracking number for shipping. Alternatively, you may check your emails for a confirmation once your order has been shipped.
Production time varies according to the design. As all of our offerings are custom made to order, our catalogue pieces typically take 4–6 weeks to complete, while custom-designed fixtures may require 6–8 weeks for delivery.
Currently, we ship only within the United States and Canada. In the coming months we plan on expanding our reach! All of our products are thoroughly tested according to electric requirements. We want to make sure that when we enter new markets that our quality will hold. For us, unfortunately that means holding off until we’re 100% that our clients will be satisfied with the longevity.
Inform us of any damage to your order within 7 days of receiving your order. We understand that in many cases you’ll receive your order long before you open the box. In that case, give us a call or send us an email. We’re here to help.
Yes, we charge shipping and handling fees.
We offer shipping to Canada, and we're proud to offer our customers easy access to our premium products. With reliable delivery and full support during the shipping process, we're always here to give you the very best service and quality delivery to your door.
We can't guarantee that an order can be changed or canceled if the request is made more than 14 days after the purchase, as most of our chandeliers are made to order.
Yes, you can return an order as long as you send it back to us within 14 days of when you got it and it meets our return requirements. You can return regular Studio items as long as they are undamaged and in their original packing. To get an RMA number, please contact your inside sales rep. We also won't take back custom items, anything that was specifically ordered, or orders of five or more of the same item. Here is our return policy.
